Working
| Policy Name | Brief Description |
|---|---|
| Introduction | Welcome Pack |
| Customer Procedure | Customer Service Guidelines In-stores |
| Delivery Procedure | How to handle stock deliveries |
| Drive-off Procedure | What to do in case of a Drive-Off on the forecourt. |
| Till Float Procedure | Till Float Procedure |
| Keyfuels via Terminal IF YOU NEED TO PERFORM A MANUAL TRANSATION, FOLLOW THE BELOW GUIDE Manual Keyfuels Transaction | How-to for the Keyfuels machine |
| Lottery & Scratch Cards Procedure | Lottery & Scratchcard sales |
| Menzies Papers Procedure | Menzies Paper deliverys & returns |
| PayPoint Procedure | PayPoint Procedure NB. CASH ONLY ALLOWED! |
| Staff & Customer Respect Procedure | Staff & Customer Respect Procedure in-store & online (Work Groups) |
| Staff Purchases | Staff Purchases in stores. |
| Staff Vigilance Procedure | Staff Vigilance Procedure for Drive-off and theft prevention |
| Visitors to Site | Visitors to site - Sign in book |
| Store Stock | Store Stock levels & rotation |
| Calor Gas Procedure | Calor Gas Sales |
| Cigarette & Alcohol Procedure | Sale of cigarettes, alcohol and solvents procedure |
| Contact for Sickness & other issues | Contact guidelines for sickness & general contact |