Working

Policy Name Brief Description
IntroductionWelcome Pack
Customer ProcedureCustomer Service Guidelines In-stores
Delivery ProcedureHow to handle stock deliveries
Drive-off ProcedureWhat to do in case of a Drive-Off on the forecourt.
Till Float ProcedureTill Float Procedure
Keyfuels via Terminal

IF YOU NEED TO PERFORM A MANUAL TRANSATION, FOLLOW THE BELOW GUIDE


Manual Keyfuels Transaction
How-to for the Keyfuels machine
Lottery & Scratch Cards ProcedureLottery & Scratchcard sales
Menzies Papers ProcedureMenzies Paper deliverys & returns
PayPoint ProcedurePayPoint Procedure
NB. CASH ONLY ALLOWED!
Staff & Customer Respect ProcedureStaff & Customer Respect Procedure in-store & online (Work Groups)
Staff PurchasesStaff Purchases in stores.
Staff Vigilance ProcedureStaff Vigilance Procedure for Drive-off and theft prevention
Visitors to SiteVisitors to site - Sign in book
Store StockStore Stock levels & rotation
Calor Gas ProcedureCalor Gas Sales
Cigarette & Alcohol ProcedureSale of cigarettes, alcohol and solvents procedure
Contact for Sickness & other issuesContact guidelines for sickness & general contact